Review Details

The seat was fixed. However I had a pretty bad experience. I started realizing my seat was making a noise about four months ago. I knew something was wrong it was making a clicking sound. I took it in, and they told me nothing was wrong. So I came and got it and realized that the popping noise got worse. I took it in again. Again, they said nothing was wrong. I got kind of upset and told them that something was wrong and that they should be able to diagnose it. One of the representatives I was working with was really rude to me. He kept saying nothing was wrong and that���s how it is. He said he tested it on other terrains and they all sound the same. I asked to speak to a manager and he said the manager was on lunch. So I left work came to the dealership and caught the manager while he was in his office. I told him what was going on I told him what Joey had told me. Joey told me that the noise I was hearing was my hand sanitizer in my middle console. That was ridiculous. He was going to have me come and get my car again without even attempting to figure it out again. When I got to the dealership, I told him that Joey said all the terrain sound the same and that I wanted to hear it on another train. All of a sudden no other terrains were on the lot. The manager went and got my car and took it around back he asked me to come outside and I imitated the sound for him. He understood what I was saying and he could do the sound himself as well. Right away he said he was going to order me a new seat frame and all was good. 2 1/2 weeks later I hadn���t heard anything about the part coming in so I called and sure enough the part was there. The man I talked to scheduled me an appointment for Monday. I went down there Monday morning and they couldn���t find me in the system. They ended up taking the vehicle anyway. Around 2 PM they called me and said that they ordered the wrong part and I needed to come back and get my car And bring it back when the new part comes. I didn���t have another vehicle so getting around was very difficult and they refused to give me a loaner. About three weeks later they called me again and said my part was in. I scheduled an appointment and came in and dropped my car off they told me it would be an all day thing. It was fine with me however around 3 o���clock, a representative called me and said that they would need my car for another day or two because it was a hard job. Once the car was finished it was all good. It was just a very long and drawn out process that really put me in a bad spot. And if I didn���t go out of my way and demand a manager, my car never would���ve been fixed.